Return & Replacement Policy

At Dawatein, we love making your special moments perfect! To ensure smooth service, here’s how our returns and replacements work:

1. Advance Payment

• No order is processed without a 50% advance payment.
  

• This advance confirms your order, so please note: once booked, no refund is provided if you change your mind for any reason.
  

2. Replacement Policy

• We only accept requests for damaged products. Since we record a full video of your order before dispatch, all other returns or exchanges are not allowed.
  

• Customized or personalized items (like Nikkah books, pens, envelopes, toppers) are non-returnable, except in case of damage.
  

3. How to Request a Replacement

1. Contact us within 2 hours of receiving your order on WhatsApp: +92 342 3805833.
   

2. Share your order number and photos/videos of the damaged item.
   

3. Our team will confirm and guide you on replacement processing.
   

4. Shipping for Replacement

• The customer is responsible for shipping costs when returning a damaged item.
  

• We ensure secure packaging to prevent damage during delivery.
  

5. Payment Adjustments

• Any refund or adjustment (if applicable) will be processed via the same payment method used for the original order.
  

We’re committed to making your Dawatein experience worry-free and delightful. Thank you for trusting us with your special celebrations!